Refund Policy

Nurses Future sells digital subscription plans ("Passes") that provide time-limited access to our simulator, case studies, readiness exams, and educational content. Because these are digital products delivered instantly upon purchase, our refund terms are as follows:

1.1 7-Day Money-Back Guarantee

If you purchase any Pass (Essential, Elite, or Ultimate) and determine that the platform does not meet your needs, you may request a full refund within 7 calendar days of the original purchase date, provided that:

• You have completed fewer than 200 practice questions on the simulator.
• You have not downloaded or printed more than 10 cheat sheets or study resources.
• You have not already claimed or initiated a documentation concierge service under the same account.
• The request is your first refund claim for the account.

1.2 Subscription Renewals

If your subscription auto-renews (where applicable), you may request a refund of the renewal charge within 7 days of the renewal date, provided you have not used the renewed period beyond the refund window limits above.

1.3 Partially Used Subscriptions

Beyond the 7-day money-back window, subscriptions that have been partially used are generally non-refundable. We do not prorate refunds for unused days or months after the initial guarantee period has expired.

Our Global Documentation Concierge services involve human-assisted preparation, verification, and submission of licensure applications through official portals.

2.1 Service Fee Refundability

The concierge service fee is refundable on a pro-rata basis only for work that has not yet commenced:

• If you cancel before any work has begun, you are eligible for a full refund of the service fee.
• If initial document review or portal setup has begun, a partial refund may be issued based on the percentage of work completed.
• Once an application has been formally submitted to a regulatory portal, the service fee becomes non-refundable.

2.2 Third-Party and Government Fees

All government fees, exam registration fees, DataFlow / Primary Source Verification (PSV) charges, courier fees, and other third-party costs paid on your behalf are strictly non-refundable once submitted to the respective authority. We will provide receipts and proof of payment for all such transactions.

To be eligible for any refund, you must meet the following conditions:

• The purchase was made directly through nursesfuture.com or an authorized Nurses Future sales channel.
• You submit your refund request through the official channel specified in Section 6 below.
• You provide accurate order details, including transaction ID, date of purchase, and registered email address.
• You are not in violation of our Terms of Service at the time of the refund request.
• The refund request is made within the applicable time window for the product or service.

The following are expressly non-refundable under all circumstances:

• Government, regulatory, and exam-authority fees paid on your behalf.
• DataFlow / PSV reports that have already been initiated or submitted.
• Subscriptions or Passes that have been fully or substantially used beyond the 7-day guarantee limits.
• Pass renewals or extensions after the original subscription has expired.
• Free trials, promotional credits, giveaway access, or complimentary passes.
• Bundle add-ons or special promotions explicitly marked as non-refundable at purchase.

To protect against fraud and ensure secure refund processing, all refund requests are subject to payment verification:

• Refunds will be issued only to the original payment method used for the purchase.
• If the original payment method is no longer valid, we may require additional verification (e.g., bank statement, updated card details) before processing.
• In cases of suspected fraud, abuse, or chargeback manipulation, we reserve the right to deny the refund and suspend the associated account pending investigation.
• We may cross-reference refund requests with platform usage logs to verify eligibility criteria.

To request a refund, follow these steps:

1. Send an email to info@nursesfuture.com with the subject line "Refund Request — [Your Order ID]".
2. Include your full name, registered email address, order ID or transaction reference, purchase date, and a brief reason for the refund request.
3. Our support team will acknowledge receipt within 2 business days and review your request within 5 business days.
4. If approved, the refund will be processed to your original payment method.

Processing Times

• Credit/Debit Card: 7–14 business days, depending on your bank's processing timeline.
• Mobile Wallets / Local Payment Methods: 5–10 business days.
• Bank Transfer: 10–20 business days.

Refund processing times may vary during public holidays and weekends. Nurses Future is not responsible for delays caused by financial institutions.

Elite (3 Months) and Ultimate (6 Months) Passes include the NCLEX® Pass Guarantee. If you complete the full recommended study plan, attempt the NCLEX-RN within your active subscription period, and do not pass on your first attempt, you are eligible for:

• A free subscription extension of equal duration to continue preparation, OR
• A partial refund as described in the Guarantee Terms, subject to verification.

To qualify, you must provide official exam result documentation and proof of study-plan completion. The Guarantee is subject to specific terms published separately and incorporated by reference into this policy.

We strongly encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or card issuer. Chargebacks raised without first attempting resolution through our support channels may result in:

• Immediate suspension of your account pending investigation.
• Loss of access to all purchased content and services.
• Ineligibility for future refunds or promotional offers.

If a chargeback is found to be fraudulent or abusive, we reserve the right to pursue recovery of fees and associated costs.

If you have any questions about this Refund Policy, your eligibility, or the status of a refund request, please contact our support team:

Email: info@nursesfuture.com

Website: nursesfuture.com

Our team is available during Pakistan Standard Time (PST) business hours and aims to respond to all inquiries within 24–48 hours.